Q: What is the best way to reach HelpDeskHerb? (719) 258-8778
A: Because it is difficult to say when clients will need assistance it is best to call me directly at
my Support Number to check availability. If you reach voicemail, just know if you leave a message I will return
your call as soon as humanly possible. My phone system will page me if you call and leave a message so you can
rest assured I will be in touch soon. If the matter is not urgent, you can leave a message or drop me
an email and I will contact you as soon as the message is received. For your convenience, you can use the online
Contact Form here.
Q: How do I remit payment and what is your preferred payment method?
A: You can remit payment via a number of methods, i.e: Online Debit/Credit Card, Check, Cash, even Barter. Visit
the Payment page for more information. My preferred payment method is Online Debit/Credit Card as it provides for immediate
remittance which closes the matter.
Q: What if I don't have Internet?
A: Call me anyway. Much can be addressed initially by phone and if our efforts don't pay off, I will recommend
steps you can take to address the immediate problem. Some suggestions may be to contact the ISP (Internet Service Provider) to
check on their end, or have you unplug your modem/router to reset the device. In any event, we can take steps together that will
lead us toward resolution as you act as my eyes and hands. Certainly my involvement will allow me to at least point
you in the right direction and I am happy to remain available until your problem is resolved.
Q: My computer won't boot up, now what?
A: Call HelpDeskHerb. We can discuss what the symptoms are and you can share any messages the computer is reporting
so I can assess the degree of trouble. Depending on what turns up, you have some options. If I am local to you an on-site
visit is appropriate prior to in-shop repair. If you are remote, you can "ship" the PC to HelpDeskHerb
for in-shop repair. My turn-around for out-of-town in-shop repairs is typically 24 hours. Most often it is less expensive
to ship your PC to HelpDeskHerb for repair than it is to take it to the Geek Squad at Best Buy. Check their prices.
Q: What do you recommend for Anti-Virus protection?
A: While there are many anti-virus programs available, I presently use and recommend Avast v5 Free.
It has an upgrade available but is not necessary. I do not use nor recommend commercial anti-virus as I have seen them and other free
security products compromised by malware. Also, remember, do not run more than one anti-virus program at a time on your system.
Q: My system is reporting Spyware/Malware, what do I do?
A: Always call HelpDeskHerb first. Acting as my eyes and hands and following my simple instructions we can fix your issue remotely. When you call we will
determine the best steps to take to gain access to the system in order to eradicate those offending elements. Just remember
to call first to avoid compounding the matter with uneducated guesses.
Q: I'm seeing unfamiliar pop-ups for updates and not sure if I should click them, help?
A: Call me while the pop-ups are present so we can assess their source. Using my Remote Support Tool
I can see exactly what you are seeing. My familiarity with rogue processes and their behavior allows me to quickly identify
the source and eliminate any threats to your computer and data. As well we can review what updates are safe and to be expected.
Q: What about using "fix-it" tools that are offered on the Internet?
A: Don't! Call HelpDeskHerb first. Whatever is ailing your computer should be fixed correctly by a professional
like HelpDeskHerb and not by a generic software download. Most so-called "fix-it" tools offered on the Internet are come-ons to sell
you software you don't need based on "fearful" ideas. Unfortunately, Internet marketing firms use technical ignorance and misinformation to sell
products to unsuspecting buyers. Always call me first!
Q: What about toolbars?
A: Always read the Privacy Statement from those companies offering toolbars. You'll be surprised at what you'll find.
Just know that toolbars track your Internet activity and while not reporting your personal information necessarily,
they are gathering your usage data for demographic and marketing purposes.
Q: Can I review my service call specifics using your online system?
A: Absolutely. HelpDeskHerb tracks all service calls using AIMS, an Action and Information Management System.
Read more about AIMS access and log in as a registered user here.
Q: My friend says he knows how to fix my computer, do I let him?
A: That decision is entirely up to you. Just understand, it is highly unlikely that your friend has Industry Certified
Best Practices at his disposal. Also, while some generic issues are simple matters, too many uneducated modifications can
break your computer. Many who are fascinated with computers look for opportunities to "play" and don't understand the impact on your digital
life when they make a mistake and break your system. HelpDeskHerb is Industry Certified and draws on years of experience and expertise to address
your issues. Don't settle for anything less.
Look for continuing updates to this FAQ page.
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