Support Service Offerings
Now Serving the Colorado Springs & Surrounding area.

On-Site Service Call - $40 / First Hour (65+ Seniors $30) - $5 per ¼ hour increments thereafter Entitlement: Fast, courteous, professional technical assistance. Call ahead and together we will determine the appropriate steps for resolution. Includes in-home, phone and remote access support as needed. First hour included. Most issues are resolved within the first hour, however, in the event of extended troubleshooting for resolution, $5 per ¼ hour thereafter seems fair.* One Trouble Ticket per Service Call with resolution review via the Web. Satisfaction Assured. Never a trip charge.

Remote Support Incident - $15 / First ½ hour - $5 per ¼ hour increments thereafter Entitlement: Instant Remote Access tool available HERE. Call ahead and together we look at your issue. If resolution is available remotely I will immediately apply the fix. If on-site service call is required for resolution, standard on-site service call rates apply. This service includes phone and remote access support as needed. Additional remote time billed in increments of $5 per ¼ hour. One Trouble Ticket per Incident with resolution review via the Web. Satisfaction Assured.

Referral Program - Tell a Friend - Get $10 off your next ON-SITE service call! Entitlement: Receive $10 off your next On-Site service call with each new customer referral. Click here to tell your friends about HelpDeskHerb.

Purchasing Assistance - $30 (65+ Seniors $20) - Includes up to 2 hours of consultation and shopping. Entitlement: I assist you with your new computer purchasing/upgrade choices! We look together at what you really require in Software and Hardware based on what your computing goals and needs will be, keeping in mind industry shifts in new technology and growth. I can recommend retail or wholesale outlets to guarantee that you get the best price and components available.** Includes up to 2 hours of consultation and shopping.

Training/Mentoring Services - $40 / First Hour (65+ Seniors $30) - Learn at your own pace... Entitlement: In-Home Training at your pace. Remote instruction is also available. This service is customized to suit your needs, covering any area desired including, but not limited to, Application training, Software Usage, Installation & Configurations Oversight, Q & A, etc.. $5 for each additional ¼ hour. Remote mentoring is discounted.

Compare my prices to:   Geek Squad (Best Buy)

All services and pricing can be customized to suit your needs! Payment in full required upon completion of service! Ticket Review requires login to ticketing system - check your invoice for credentials. *In-Shop Malware/Virus Removal: $50 (FREE pick-up/delivery) *In-Shop Documents/Photos/Music Backup/Restore: $45 (FREE pick-up/delivery) *In-Shop Operating System Installs/Rebuilds $150 (FREE pick-up/delivery) **No upcharges for third-party services/products. Emergency assistance may incur additional fees. Senior status not assumed, discount available upon request. Business clients click HERE for retainer services offerings. *Rates: (subject to change without notice) Standard On-Site Rate: $40 first hour then $5 per ¼ hour thereafter. Senior On-Site Rate: $30 first hour then $5 per ¼ hour thereafter. Remote Support Rate: $15 first ½ hour then $5 per ¼ hour thereafter. Phone Q&A Support Rate: $5 per ¼ hour.

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