Support Service Offerings

On-Site Service Call - $50 / First Hour (Seniors $40) - $25 per hour thereafter Entitlement: Fast, courteous, professional technical assistance. Call ahead and together we will determine the appropriate steps for resolution. Includes in-home, phone and remote access support as needed. First hour included, additional hours billed at $25 per hour.* One Trouble Ticket per Service Call with resolution review via the Web. Satisfaction Assured.

Remote Support Incident - $25 / First hour (Seniors $20) - $5 per ¼ hour increments thereafter Entitlement: Remote access tool installed free of charge. Call ahead and together we look at your issue. If resolution is available remotely I will immediately apply the fix. If on-site service call is required for resolution, standard on-site service call rates apply. This service involves phone and remote access support as needed. Additional remote time billed in increments of $5 per ¼ hour. One Trouble Ticket per Incident with resolution review via the Web. Satisfaction Assured.

Referral Program - Tell a Friend - Get $10 off your next service call! Entitlement: Receive $10 off your next service call with each new customer referral. Click here to tell your friends about HelpDeskHerb.

Purchasing Assistance - $50 - (Seniors $40) - Includes up to 2 hours of consultation. Entitlement: I assist you with your new computer purchasing/upgrade choices! We look together at what you really require in Software and Hardware based on what your computing goals and needs will be, keeping in mind industry shifts in new technology and growth. I can recommend retail or wholesale outlets to guarantee that you get the best price and components available.** Includes up to 2 hours of consultation.

Training/Mentoring Services - $50 First Hour (Seniors $40) - Learn at your own pace... Entitlement: In-Home Training at your pace. Remote instruction is also available. This service is customized to suit your needs, covering any area desired including, but not limited to, Application training, Software Usage, Installation & Configurations Oversight, Q & A, etc.. $5 for each additional ¼ hour. Remote mentoring discounted.

Compare my prices to:   Geek Squad (Best Buy)   |   Firedog (Circuit City)

Incident = Support Service Call or Ticket. All services and pricing can be customized to suit your needs! Incident includes first hour - additional hours billed at $25 per hour*. Ticket Review requires login to ticketing system - check your initial invoice for credentials. *In-Shop Operating System Installs/Rebuilds $150 Flat Fee. **No upcharges for third-party services/products. Emergency assistance may incur additional fees. Chamber member 10% discount applies to first hour only. Only one discount allowed per service call. Senior discount only available upon request. *Rates: (subject to change without notice) Standard On-Site Rate: $50 first hour, $25 each additional hour & $5 per ¼ hour increments. Senior On-Site Rate: $40 first hour, $20 each additional hour or $5 per ¼ hour increments. Remote Support Rate: $25 first hour, $5 per ¼ hour increments thereafter. Senior Remote Rate: $20 first hour, $5 per ¼ hour increments thereafter. Phone Q&A Support Rate: $5 per ¼ hour.

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